Shipping policy
Tax & Duty for International Orders
Unless otherwise specified, we do not pay for Import Fees, Duties, or Taxes for international shipping destinations. Where all items entering another country are subject to Customs inspection and the assessment of duties and taxes, in accordance with the laws of that country.
How long should it take for my order to ship?
Alpha Antenna typically prepares orders for shipment within 1–3 days, with standard delivery taking approximately 2-5 business days. Products are assembled and tested, with custom items potentially taking longer.
If, however, your order has been placed during a state of emergency or placed two weeks before or one week after Christmas or Field Day, then shipment may be delayed.
Get a Shipping Quote & Place an Order
Free worldwide shipping is available for orders over $250. Shipping rates on orders less than $250 are determined by the package size, weight, and destination. The most accurate way to get an estimate, or actual shipping costs, is on our website.
Follow the instructions below to see a list of available carrier options and the estimated cost.
How to get a quick shipping estimate:
- Select the parts you want and add them to your “cart”.
- Enter your information.
- Then watch for the ‘Shipping’ costs to automatically populate for you.
Sometimes shipping costs, delivery times, or availability will vary after we verify your complete shipping address.
How to get an actual shipping quote or place an order:
- From the cart page, click the “Proceed to checkout” button.
- Verify the address by signing into your account or create a new account if you don’t have one already.
- Once your address is entered you will see the shipping quote.
- Click the “Place Order” button again in the “Checkout Options” box.
Notes
- Adding parts to your cart or going to the checkout page is NOT a commitment to buy.
- You can add and remove items in your cart or enter and leave the Checkout page as many times as you like.
- You must enter payment information and click the “Complete Checkout” button before the sale is completed.
Track Your Package Using Our Website
After your order is processed by our warehouse, you will receive an email with tracking information. You can track your package using the links in the email.
You can also find the tracking information on our website even if you checked out as a guest, over the phone, or in one of our retail stores.
Notes
- We will send all the information to the email address you have on file with us.
- Make sure your contact information is up to date.
- Add our email addresses to your “Safe Senders” list or “Address Book” to make sure our emails don’t go to your “Junk” folder.
Potential Causes for Tracking Information Delays
If your order status says “shipped” but the tracking information doesn’t show movement, don’t panic.
For Most Orders
Please allow 24 hours for your tracking information to show movement. This gives the package time to travel from our warehouse to the shipping facility.
Movement information is captured when the package is scanned at transfer points. If your package is traveling internationally, it may not show any movement for several days.
If your package is delayed, it will be noted in the carrier’s tracking information. Unless noted, we expect your package to be delivered within the estimated time frame.
POLICY AND COMPLIANCE